Refund Policy

laddigital.online

LAD Digital is an exclusively digital ecommerce business. All products available on laddigital.online are intangible, electronically delivered digital goods. Unlike physical products, digital files are instantly accessible upon delivery and cannot be physically returned once accessed or downloaded.

Given the irreversible nature of digital delivery, our refund policy has been carefully designed to be fair, transparent, and commercially appropriate for a digital products business. We encourage all customers to review product details carefully prior to purchase.

LAD Digital operates under a strict no-refund policy. All sales of digital products are final. Once a digital product has been delivered and access has been granted, no refund will be issued under any standard circumstances.

This policy exists because:

•       Digital products are intangible and cannot be returned once delivered.

•       Access to a downloaded file cannot be revoked or verified as unused.

•       The nature of digital goods makes a standard refund framework commercially impractical.

By completing a purchase on laddigital.online, you acknowledge and accept this no-refund policy in full.

As all products on our platform are digital in nature, there are no physical goods to return. Returns of any kind are therefore not applicable to purchases made on laddigital.online. All purchase decisions are final once the transaction is successfully completed.

LAD Digital does not offer product exchanges. Each digital product is a distinct, individual offering. If you have purchased the wrong product, we regret that we are unable to exchange it for a different product or apply the value of your purchase toward a different item.

We strongly encourage customers to review product descriptions, previews, and specifications carefully before completing a purchase.

While our standard policy does not permit refunds, LAD Digital recognizes that genuine exceptional circumstances may arise. We will consider refund requests on a strictly case-by-case basis only in the following limited situations:

5.1  Duplicate Payment

If your account has been charged more than once for the same order due to a payment processing error or technical failure on our end, we will promptly verify the transaction records and issue a refund for the duplicate charge. Please contact us within 48 hours of the transaction with supporting payment details.

5.2  Wrong Billing Due to Technical Issue

If you were incorrectly charged an amount different from the price displayed at checkout due to a documented technical error on our platform, we will investigate and resolve the discrepancy appropriately.

5.3  Product Not Delivered After Support Investigation

If you have not received your purchased product within six (6) hours of successful payment, and our support team has investigated the matter and is unable to successfully deliver the product through any available means, a refund may be considered. All non-delivery claims must be submitted to our support team at laddigital@zohomail.in within 48 hours of purchase.

5.4  Corrupted or Unusable File

If the digital product file delivered to you is corrupted, completely non-functional, or otherwise unusable in its entirety, and our technical support team is unable to resolve the issue by providing a working replacement file, a refund may be considered. Minor technical issues that can be resolved through support assistance will not qualify for a refund.

It is your responsibility to ensure that you have a stable internet connection, compatible software, and adequate device storage before initiating your product download. Refund requests arising from download failures caused by customer-side technical issues, poor internet connectivity, or device incompatibility will not be entertained.

If you experience difficulties downloading your product, please contact our support team for technical assistance before requesting a refund.

Customers are entirely responsible for reviewing and confirming the product they intend to purchase prior to completing checkout. Refunds will not be issued for products purchased in error, including but not limited to wrong product selection, misread descriptions, or changed intentions after purchase.

Before submitting a refund request, we strongly encourage you to contact our support team at laddigital@zohomail.in. Our team is committed to resolving technical issues, delivery problems, and access difficulties as efficiently as possible. In many cases, issues can be resolved without the need for a refund, and our team is best placed to assist you effectively.

Initiating a payment chargeback or payment reversal for a digital product that has been successfully delivered constitutes chargeback abuse and a breach of these Terms of Service. LAD Digital actively monitors and contests fraudulent or unjustified chargeback claims.

Where a chargeback is raised in bad faith following confirmed product delivery, we reserve the right to:

•       Contest the chargeback through our payment processor with full evidence of delivery.

•       Permanently suspend and terminate the associated customer account.

•       Report the matter to relevant financial institutions or law enforcement authorities.

•       Pursue legal remedies available under applicable Indian law.

Any refund request found to be based on false, misleading, or fraudulent information will be declined in full. LAD Digital may take further action in such cases, including account termination and legal referral. We maintain detailed records of all transactions, delivery confirmations, and support interactions to support any investigation.

To submit a refund request for one of the qualifying exceptional circumstances described above, please follow these steps:

•       Email laddigital@zohomail.in with the subject line: 

•       Include your full name, registered email address, order number, transaction date, and a clear description of the issue.

•       Attach any relevant screenshots, payment receipts, or documentation to support your claim.

All refund requests will be reviewed within five to seven business days of receipt. We will communicate our decision via email. Approved refunds will be processed through the original payment method via Razorpay and may take three to seven business days to reflect in your account, depending on your bank or card issuer.

For any questions relating to our Refund Policy or to submit a refund request, please contact:

 

Business Name: LAD Digital

Website: laddigital.online

Contact Email: laddigital@zohomail.in

Phone Number: +919475007716