PRIVACY POLICY

laddigital.online

Welcome to LAD Digital. We are a digital ecommerce business based in India, operating at laddigital.online, and we specialize in providing high-quality downloadable digital products to customers across India and around the world.

At LAD Digital, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy is designed to give you a clear, honest, and transparent understanding of what personal information we collect, why we collect it, how we use it, and how we protect it.

By visiting our website, creating an account, making a purchase, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, we respectfully request that you discontinue use of our website and services.

This policy applies to all customers, visitors, and users of laddigital.online, regardless of your geographic location. Whether you are accessing our store from India or anywhere else in the world, this Privacy Policy governs the handling of your personal data in connection with your use of our platform.

LAD Digital is owned and operated as a sole proprietorship registered and based in India.

 

In order to provide you with a seamless, secure, and personalized shopping experience, we collect certain categories of personal and non-personal information. Below is a detailed overview of the types of information we may collect from you.

2.1  Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

•       Full name

•       Email address

•       Billing name and address

•       Contact details you voluntarily provide

•       Username and encrypted password (for registered accounts)

•       Any additional information you choose to share with us through forms or communications

2.2  Transaction and Purchase Information

When you make a purchase on our platform, we collect information necessary to process your order, including:

•       Details of the products you purchase

•       Order history and purchase records

•       Billing information as required by our payment gateway

•       Transaction identifiers and confirmation details

2.3  Payment Information

All payments on LAD Digital are processed securely through Razorpay, a trusted and PCI-DSS compliant third-party payment gateway. We do not directly collect, store, or handle your complete payment card details on our servers. Payment information you provide during checkout — such as card numbers, expiry dates, or UPI credentials — is encrypted and processed exclusively by Razorpay and its banking partners in accordance with their own privacy and security standards.

We may retain transaction confirmation records, order amounts, and partial transaction identifiers solely for order fulfillment, record-keeping, and fraud prevention purposes.

2.4  Account Information

If you register for an account on our website, we collect and store:

•       Your registered email address

•       Your chosen username

•       An encrypted version of your password (we never store passwords in plain text)

•       Account preferences and settings you configure

•       Your order history linked to your account

2.5  Device and Technical Information

When you access our website, certain technical information is automatically collected, including:

•       Your IP address

•       Browser type and version

•       Operating system and device type

•       Referring URL (the page you visited before arriving at our website)

•       Pages visited on our website and time spent on each page

•       Clickstream data and navigation patterns

•       Timezone settings and language preferences

2.6  Cookies and Tracking Data

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant marketing content. For full details, please refer to Section 8 of this Privacy Policy.

 

We collect your information through various means depending on how you interact with our website and services:

•       Directly from you when you create an account, complete a purchase, contact customer support, or fill out any form on our website

•       Automatically through cookies, web beacons, and tracking pixels as you navigate our website

•       From our platform provider, Shopify, which powers our online store infrastructure

•       From our payment processor, Razorpay, in connection with transaction processing

•       From third-party analytics and marketing tools we use to understand how our website is used and how our marketing performs

•       From customer service interactions, including emails, messages, or any other form of communication you initiate with us

 

We use the information we collect for a range of clearly defined and legitimate business purposes:

4.1  Order Fulfillment and Delivery

Your personal and purchase information is used to process your orders, facilitate instant digital product delivery, send order confirmation emails, and provide you with access links or download information for your purchased digital products.

4.2  Account Management

We use your account information to create and maintain your customer account, verify your identity upon login, and allow you to access your purchase history and previously downloaded products.

4.3  Customer Support

Your contact and order information is used to respond to your queries, resolve disputes, process refund or delivery-related requests, and provide you with timely and effective support.

4.4  Security and Fraud Prevention

We use device, behavioral, and transaction information to detect, investigate, and prevent unauthorized access, fraudulent purchases, misuse of digital products, and other potentially harmful or abusive activity on our platform.

4.5  Website Improvement and Analytics

Aggregated and anonymized usage data is analyzed to improve the functionality, design, and performance of our website, identify technical issues, and enhance the overall user experience.

4.6  Marketing and Communications

With your consent, or where permitted by applicable law, we may use your email address to send you promotional communications, special offers, product updates, and newsletters. You may opt out of marketing communications at any time. Please see Section 10 for further details.

4.7  Legal Compliance

We may use and retain your information as necessary to comply with applicable laws, regulations, tax obligations, and legal processes, or to respond to lawful requests from government authorities or courts of law.

 

LAD Digital allows customers to create personal accounts on our website for a more streamlined and personalized shopping experience. The following terms apply to your account:

5.1  Account Creation

When you register for an account, you will be required to provide a valid email address and create a secure password. By creating an account, you represent that the information you provide is accurate, current, and complete.

5.2  Account Security and Confidentiality

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your login details with any third party or allow unauthorized access to your account. LAD Digital will never ask for your password via email or any other unsolicited communication.

If you suspect that your account has been accessed without your authorization, you must notify us immediately at laddigital@zohomail.in so that appropriate steps can be taken to secure your account.

5.3  Password Protection

All account passwords are stored in an encrypted format on our servers. We do not have access to your plain-text password. We strongly recommend that you use a unique, strong password and update it regularly for your own protection.

5.4  Account Deletion

You have the right to request the deletion of your account and associated personal data at any time. Please contact us at laddigital@zohomail.in with your account deletion request. Please note that certain transactional records may be retained by us as required by law or for legitimate business purposes such as tax compliance and fraud prevention.

 

LAD Digital specializes exclusively in digital products that are delivered electronically. No physical goods are shipped. The following information applies to how we handle digital product delivery and the personal data associated with this process.

6.1  Instant Digital Delivery

The large majority of digital products available on LAD Digital are delivered instantly upon successful payment confirmation. Once your payment is verified, you will receive access to your purchased product through a secure download link or access method delivered to your registered email address.

6.2  Delivery Delay Clause

While our platform is designed for immediate digital delivery, LAD Digital acknowledges that rare and exceptional circumstances may occasionally affect the speed of delivery. In the event of technical issues, payment verification delays, server maintenance, gateway processing time, or other unforeseen operational circumstances, digital product delivery may take up to five to six hours from the time of successful payment. We are committed to resolving any such delays promptly and will proactively communicate with affected customers where possible. If you experience a delivery delay beyond six hours, please contact our support team immediately at laddigital.zohomail.in .

6.3  Download Access and Security

Download links and digital access provided to you are intended solely for your personal use. You are responsible for keeping your download links and account credentials secure. Sharing, reselling, redistributing, or publicly disclosing your download access without authorization is strictly prohibited and may result in account suspension and potential legal action.

6.4  Abuse and Misuse Prevention

LAD Digital actively monitors purchase and download activity to detect and prevent fraudulent behavior, including but not limited to unauthorized chargebacks, bulk downloads using automated tools, purchase of digital products for unauthorized redistribution, and misuse of download access. We reserve the right to suspend or terminate access for any account found engaging in such activity.

6.5  Purchase Verification

We may verify the identity and legitimacy of orders where we believe there is a risk of fraud or policy violation. In such cases, additional information or documentation may be requested from the customer prior to completing delivery.

 

LAD Digital processes all payments through Razorpay, a leading and fully compliant payment gateway trusted by thousands of businesses across India and globally. Razorpay supports a wide range of popular payment methods including credit cards, debit cards, UPI, net banking, and various digital wallets, enabling our global customers to complete transactions conveniently and securely. Cryptocurrency payments are not accepted.

7.1  No Direct Storage of Card Data

LAD Digital does not directly collect, store, process, or have access to your complete credit or debit card information. All payment card data entered during checkout is encrypted and transmitted directly to Razorpay through a secure connection and is handled entirely within Razorpay's PCI-DSS compliant infrastructure.

7.2  Secure Transaction Processing

All payment transactions on our website are transmitted over encrypted HTTPS connections. Razorpay employs industry-standard encryption, tokenization, and fraud detection mechanisms to ensure your payment information remains secure throughout the transaction process.

7.3  Transaction Records

We retain basic transaction records — such as order amounts, payment statuses, and transaction reference numbers — for legitimate business purposes including accounting, tax compliance, order history management, and fraud prevention. These records do not contain your full payment card details.

 

Our website uses cookies and similar tracking technologies to improve the functionality of our platform, analyze user behavior, and deliver relevant advertising and marketing content.

8.1  What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They are widely used to make websites work more efficiently and to provide information to website operators about how their website is being used.

8.2  Types of Cookies We Use

•       Essential Cookies: These are necessary for the operation of our website. They enable core functionality such as account login, shopping cart management, and secure checkout. Without these cookies, our website cannot function properly.

•       Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics to gather this data.

•       Marketing and Advertising Cookies: These cookies are used to track visitors across websites and display relevant advertisements. Tools such as the Meta (Facebook) Pixel and other retargeting platforms may place these cookies on your device.

•       Preference Cookies: These store your preferences such as language settings and region to provide a more personalized experience on return visits.

8.3  Managing Cookies

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can adjust your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may affect the functionality and performance of our website. Specific cookie consent options are also available through the cookie preference settings on our website.

 

We use third-party analytics and advertising tools to understand how our website is used, measure the performance of our marketing campaigns, and deliver relevant promotional content to our audience.

9.1  Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about how visitors use our website, including pages visited, time spent on site, and the source of traffic. This data is processed in an aggregated and anonymized form and is used solely to improve our website and marketing performance. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

9.2  Meta (Facebook) Pixel

We may use the Meta Pixel (formerly Facebook Pixel) to track conversions from Meta ads, build targeted audiences for future advertising, and remarket to people who have previously visited our website. The Meta Pixel may collect data about your browsing activity on our website and link it to your Facebook or Instagram profile where applicable. You can manage your advertising preferences through your Facebook or Meta account settings.

9.3  Retargeting and Marketing Tools

We may use additional marketing and retargeting tools to show personalized advertisements to users who have expressed an interest in our products. These tools use cookies and tracking pixels to identify your browser across different websites. Your browsing behavior collected through these tools is used strictly for marketing purposes and is governed by the privacy policies of the respective advertising platforms.

9.4  Opting Out of Interest-Based Advertising

You can opt out of interest-based advertising delivered by participating third-party advertisers by visiting optout.aboutads.info or your browser's privacy settings.

 

We communicate with our customers via email for a variety of purposes. Below is an overview of the types of email communications you may receive from LAD Digital.

10.1  Transactional Emails

Transactional emails are sent automatically in connection with specific actions you take on our platform. These include order confirmation emails, delivery notifications, download access emails, account registration confirmations, and password reset requests. These emails are essential to the operation of our service and cannot be opted out of as long as you maintain an active customer relationship with us.

10.2  Marketing and Promotional Emails

From time to time, we may send you promotional emails about new products, special offers, seasonal discounts, or other news we think you may find of interest. Such emails are sent only where you have opted in to receive marketing communications, or where we have a legitimate interest in communicating with you as an existing customer.

10.3  Unsubscribe and Opt-Out

You have the right to unsubscribe from our marketing emails at any time. Every marketing email we send contains a clearly visible unsubscribe link at the bottom of the message. Clicking this link will remove you from our marketing list promptly. Alternatively, you may send an unsubscribe request directly to laddigital@zohomail.in. Please note that opting out of marketing emails will not prevent you from receiving transactional emails related to your orders or account.

 

LAD Digital respects your privacy and does not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following limited and specific circumstances:

11.1  Service Providers

We share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

•       Shopify Inc., our ecommerce platform provider, which hosts our online store and manages our storefront infrastructure

•       Razorpay, our payment processing partner, which securely processes payment transactions on our behalf

•       Email service providers used to deliver transactional and marketing communications

•       Analytics platforms such as Google that help us analyze website traffic and user behavior

•       Advertising platforms such as Meta that assist us in running targeted marketing campaigns

All third-party service providers are required to handle your data in accordance with applicable data protection laws and are not permitted to use your personal information for their own independent purposes beyond what is necessary to perform services on our behalf.

11.2  Legal and Regulatory Obligations

We may disclose your personal information when we believe, in good faith, that such disclosure is required or permitted by law, including in response to a court order, subpoena, law enforcement request, or other legal process. We may also disclose information to protect the rights, property, or safety of LAD Digital, our customers, or the public.

11.3  Business Transfers

In the event that LAD Digital undergoes a business reorganization, acquisition, merger, or sale of assets, your personal information may be transferred as part of that transaction. We will notify affected users through a prominent notice on our website prior to any such transfer.

11.4  With Your Consent

We may share your information with third parties for purposes other than those described above if you have given us your explicit prior consent to do so.

 

Our website integrates with a number of third-party platforms and services that provide essential functionality. While we take care in selecting reputable partners, we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with through our website.

•       Shopify Inc.: Our ecommerce platform provider. Shopify's privacy policy is available at shopify.com/legal/privacy.

•       Razorpay: Our payment gateway provider. Razorpay's privacy policy is available at razorpay.com/privacy.

•       Google LLC: Provider of Google Analytics and other advertising services. Google's privacy policy is available at policies.google.com/privacy.

•       Meta Platforms Inc.: Provider of advertising and tracking tools including the Meta Pixel. Meta's privacy policy is available at facebook.com/privacy/policy.

•       Email service providers and marketing automation platforms used in connection with our email communications.

 

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows:

•       Account information is retained for as long as your account remains active. Upon account deletion, your personal data will be removed from our active systems within a reasonable timeframe, subject to any legal retention obligations.

•       Order and transaction records are retained for a minimum of seven years in compliance with Indian accounting, tax, and record-keeping laws.

•       Email marketing data is retained until you unsubscribe or request deletion.

•       Technical logs, such as IP addresses and access logs, are typically retained for up to ninety days for security and operational purposes.

•       Data retained for fraud prevention and legal compliance may be held for longer periods as permitted by law.

When personal data is no longer required, we take reasonable steps to securely delete or anonymize it in a manner that prevents it from being reconstructed or identified.

 

LAD Digital takes the security of your personal information seriously and employs a range of technical, administrative, and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

14.1  Security Measures

•       All data transmitted between your browser and our website is protected using HTTPS (SSL/TLS) encryption.

•       Payment transactions are processed exclusively through Razorpay's encrypted and PCI-DSS compliant infrastructure.

•       Customer passwords are stored in an irreversibly hashed and encrypted format.

•       Our ecommerce platform, Shopify, maintains its own comprehensive security infrastructure and undergoes regular security audits.

•       Access to customer data within our systems is restricted on a need-to-know basis.

14.2  Limitations of Security

While we strive to implement commercially reasonable and industry-standard security measures, no method of data transmission over the internet or electronic storage system can be guaranteed to be completely secure. LAD Digital makes no absolute guarantee of the security of your personal information. In the event of a data breach that is likely to affect your rights and interests, we will notify affected users in accordance with applicable legal requirements.

You also play an important role in keeping your information safe. We encourage you to use a strong, unique password for your account and to log out of your account when accessing our website from a shared or public device.

 

Although LAD Digital is owned and operated from India, our digital products are accessible to customers from all over the world. If you are accessing our website and purchasing our products from outside India, please be aware of the following:

Your personal information will be collected, stored, and processed in India and potentially in the countries where our third-party service providers — including Shopify, Google, Meta, and Razorpay — maintain their data infrastructure. By using our services, you consent to your data being transferred to and processed in these locations, which may have data protection laws that differ from those in your home country.

We are committed to treating your personal data with a high standard of care regardless of your location. To the extent practicable, we apply privacy practices consistent with internationally recognized data protection principles, including principles drawn from the General Data Protection Regulation (GDPR) and other comparable frameworks, as a reflection of our commitment to transparency and respect for our global customers.

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with specific data transfer requirements, please be aware that your data may be processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction. In such cases, we rely on the privacy practices and data processing agreements of our trusted third-party service providers to safeguard your information.

For any privacy-related concerns specific to your jurisdiction, please contact us at laddigital@zohomail.in.

 

LAD Digital respects your rights with respect to your personal information. Regardless of where you are located, you may exercise the following rights by contacting us at laddigital@zohomail.in:

16.1  Right to Access

You have the right to request a copy of the personal information we hold about you. Upon a verified request, we will provide you with a summary of the information we have on file related to your account and transactions.

16.2  Right to Correction

If you believe that any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You may also update certain account information directly by logging into your account settings.

16.3  Right to Deletion

You have the right to request the deletion of your personal information from our records, subject to certain legal limitations. We will honor such requests to the extent permitted by applicable law. Please note that some information may need to be retained for legal, tax, or fraud prevention purposes even after an account deletion request is processed.

16.4  Right to Withdraw Consent

Where we rely on your consent to process your personal information (for example, for marketing emails), you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

16.5  Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You may also object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh those interests.

16.6  Right to Data Portability

Where applicable and technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

16.7  How to Submit a Privacy Request

To exercise any of the rights described above, please submit a written request to laddigital@zohomail.in. We will acknowledge your request within a reasonable timeframe and respond fully within thirty days, or as required by applicable law. We may ask you to verify your identity before processing your request.

 

LAD Digital's website and services are intended solely for adults aged eighteen years and above. Our platform is not directed at or designed for use by children under the age of eighteen. We do not knowingly collect personal information from minors.

If we become aware that we have inadvertently collected personal information from a person under the age of eighteen, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at laddigital@zohomail.in.

 

The protection of our business and our genuine customers from fraudulent activity is a priority for LAD Digital. We actively monitor transactions, account activity, and download behavior on our platform to detect and prevent fraud, abuse, and misuse of our digital products.

Activities that may be flagged for review include, but are not limited to:

•       Unusually high purchase volumes from a single account or device

•       Multiple failed payment attempts followed by a successful transaction

•       Use of known fraudulent payment credentials or stolen card details

•       Initiation of unauthorized chargebacks or payment reversals after digital product delivery

•       Automated or bot-driven download activity

•       Evidence of unauthorized redistribution or resale of purchased digital products

In cases where fraudulent or suspicious activity is detected, LAD Digital reserves the right to suspend or permanently terminate the associated account, cancel pending orders, restrict access to downloaded products, and report the matter to relevant authorities where required by law. We may also share relevant information with payment processors and financial institutions to facilitate fraud investigations.

This fraud prevention activity requires us to process certain personal and behavioral data, which we do on the basis of our legitimate business interests and, where applicable, to comply with legal obligations.

 

LAD Digital reserves the right to update, modify, or revise this Privacy Policy at any time. Changes may be made to reflect updates in our business practices, changes in applicable laws and regulations, new product offerings, or improvements to our privacy practices.

When we make material changes to this Privacy Policy, we will update the effective date at the top of this document and, where appropriate, notify registered customers via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated Privacy Policy, please discontinue your use of our website and services.

 

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly, transparently, and respectfully.

 

Business Name: LAD Digital

Website: laddigital.online

Contact Email: laddigital@zohomail.in

Phone Number: +91 9475007716

 

 

We aim to respond to all privacy-related inquiries within five to ten business days of receipt. For urgent matters, please include the word URGENT in the subject line of your email.